Onsite Upgrade: Improved capability working Offline with our app
We have now increased the reliability of the Onsite App, even when there's no internet or you have a bad connection. Download the new version on Android or Apple Store
Whether your installers are in a basement, a remote property, or anywhere with a weak signal, they can now keep working without interruption.
What's improved?
Before this update, a weak internet connection would interfere with the app. Photos could get lost, and jobs could end up in a broken state. It was frustrating. We heard you, and we fixed it.
Now, app users can:
✅ Open the app to access any job they've previously downloaded, even with zero signal
✅ Take photos and capture evidence without worrying about losing them
✅ Complete and sign agreements on-site, offline
✅ Have everything automatically synced to Geo when they're back on a strong connection.
This is a big deal for teams working in challenging environments, and we're glad to bring it to you.
⚠️ One Thing to Do before heading out for the day
Jobs must be opened or downloaded in the app while connected to the internet, before arriving at the job site.
Before heading out, you/your team needs to open the app while on Wi-Fi or a good signal and tap into the jobs you/they'll be working on. . The app can only make a job available offline if it has been loaded at least once while online. This only takes a few seconds.
A simple routine that works well:
📋 In the morning, before leaving: Open the app and tap through the day's jobs
🚗 Then head out and work offline as needed, all day
🔄 When back on signal: The app syncs everything automatically
If an installer arrives on site and hasn't loaded a job yet, they'll need a signal to access it for the first time. Once loaded, they're good to go even if they lose signal mid-job.
A quick heads-up: a couple of things that might look a little odd
This is an important update. Like any big change, there are a couple of small quirks in how the app displays things while offline. Nothing will be lost, but here's what to expect so things are smoother for you.
❓ Q&A — What Your Installers Might Notice
Q: The app showed a "sync failed" message. Did something go wrong? Is work lost?
A: Nothing is lost! This message can pop up when the app tries to send photos but doesn't have a strong enough connection yet. Your installer can tap it away and keep working. As soon as they're in a better signal area, or even just take another photo or reopen the app, everything will sync automatically.
Q: An installer signed an agreement offline, but the app still shows it as unsigned. Do they need to sign it again?
A: No. The signature was captured and saved. It just won't show as complete on screen until the app has synced back to Geo HQ. Once they're back online, it will update. A good rule of thumb: if you signed it, it's done. The tick will appear once back online.
Q: How does the installer know when everything has synced?
A: The app syncs automatically in the background as soon as it detects a decent connection. It also syncs whenever the installer takes a photo, scans something, or relaunches the app. They can also tap the sync button manually if they want to trigger it straight away.
Q: My installer forgot to load the job before leaving. What now?
A: They'll need any internet connection to open the job for the first time. Mobile data is fine and even a brief moment of signal is enough. Once it's loaded, they can continue working offline for the rest of the visit.
App version 1.10.2 — Available now on Google Play and Apple App Store.
Our team is here to support you. If you have any questions, please do not hesitate to get in touch.
📋 Content Due Diligence
This communication was produced in collaboration with Claude (AI assistant by Anthropic). The process began with a technical announcement shared internally via Slack, which was summarised and interpreted by Claude to extract the key changes and known limitations. The newsletter content, including the Q&A section, was then drafted by Claude with the goal of translating technical detail into clear, accessible language for non-technical readers.
All content was reviewed, refined, and approved through an iterative collaboration between the author and Claude — with editorial decisions, tone, emphasis (including the critical pre-loading instruction), and final copy direction made by the human author. Claude was used as a writing and structuring tool, not as an autonomous publisher.
