NSW Customer Service Officer & Site Inspector - CURRENTLY HIRING

Permanent, Full Time position

Location: Brookvale, New South Wales, Australia (Hybrid)

Accepting Applications Now

Are You

• Inspired by green energy and reducing our carbon footprint?

• A professional with a keen interest in learning more about energy efficiency?

• Aspirational with a strong customer focus?

How would you like to step out of what you're doing and join an organisation that has soul and a compelling purpose? We are BIG on development, job satisfaction and rewarding people who are looking to back themselves on their relationship building and influence skills.

The Opportunity

We want to employ a person who is all about customer experience and has a strong achievement drive. It's a Customer Services role that is responsible for ensuring our customers are able to access all their potential sales across all NSW lighting schemes.

If you love building exceptional relationships with people, have a strong customer focus, and truly believe in the benefits of energy efficiency, then we would love to speak with you.

The Role Includes

• Managing and completing general administrative duties such as creating and designing floor plans, completing forms, generating PDF reports, etc.

• Checking claim evidence such as photos, excel spreadsheets, and company details

• Update and maintain key registers and schedules

• Perform general checks and calculations to support the Compliance team

• Conducting site visits in order to perform physical light counts and evidence collection

• Drafting, checking and auditing professional lighting plans

• Grow relationships through empathy and a genuine desire to understand customers and their business

• Call and email customers to explore their energy conservation requirements

• Have consultative conversations with existing and potential new customers through genuine curiosity

• Help customers have insights into how they can maximise their energy savings

• Be comfortable talking with decision-makers to identify customer potential

What we are looking for

We know this is a very exciting opportunity, but there are a few things we need from you:

• A goal-driven personality with a desire to make a difference with customers

• Exceptional attention to detail and advanced Microsoft office skills

• The ability to explore needs through listening and having consultative conversations

• The ability to plan, manage and prioritise your time

• Adaptability with new systems and technology

• The self-awareness to recognise the impact you have on others

• Be comfortable with talking on the phone and meeting face to face

What we offer you

• A collaborative work environment with an open and honest culture and a team who are passionate about the energy efficiency sector.

• A leadership team committed to helping you succeed with decades of experience servicing customers in the energy efficiency and renewable markets.

• The opportunity to grow with the largest certificate creator in Australia with offices across all three Eastern states.

• Competitive salary

• Employee profit share scheme

• Professional Development & Learning

• A fantastic open office space located in Brookvale with additional features including a pool table, parking and terrific social catch-ups and networking.

If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you! We invite you to submit your application by sending your cover letter detailing what you will bring to the business and resume to carol@ncba.net.au.

Only successful candidates will be contacted.

Full Stack Developer

Permanent, Full Time position

Location: Hybrid based in Sydney or Melbourne

Annual Salary Range: $80,000 - $100,000 (based on experience) plus Superannuation

Accepting Applications Now

Who we are

We help people access incentives and working capital for efficiency and renewable energy projects. It is our mission to support sustainable changes in Australia's energy market that have positive impacts on our environment. Every day, our work leaves the world better than we found it.

Working with us, you will build upon our flagship product, which streamlines the creation and validation of renewable energy certificates. You will also have the opportunity to start from the ground up on entirely new products, for which your talents and opinion will be invaluable.

We're a lean, rapidly-growing business with boundless opportunity for personal and professional growth.

Who you are

You like to solve problems and have the track record to prove it. You’ve got at least a couple war stories of overcoming a big challenge that was critically important to stakeholders.

You know how to communicate about technical things with people who have a range of technical abilities. When stakeholders talk with you, they leave feeling confident their concerns were understood.

If you have a passion for the environment, want to see real action on climate change and be a driving force in the evolution of our energy market, you'll be right at home here.

Requirements

• 3+ years' experience as a developer or in a highly related position

• Strong understanding of design principles like SOLIDcompleting forms, generating PDF reports, etc.

Professional experience with the following is required:

• Typescript

• ReactJS / GraphQL

• Test driven development

Preference given to familiarity with the following:

• Postgres

• Mongo

• Elasticsearch

• AWS cloud services

• Micro-services architectural pattern

• Kubernetes

• Graphic and web interface design

• ReactNative

Typical day working with us

• Get settled in - make a coffee or tea, check email.

• Join stand up with your team to share progress and request assistance.

• Perform a couple of PR reviews. PRs can go through several iterations and most code is reviewed by more than one developer.

• Write some code!

• Respond to help desk tickets.

• Gather with other members of the development team to settle on design patterns for stories in future sprints. Design is highly collaborative. No major decisions are made without buy-in from the entire development team.

• Meet with stakeholders to demonstrate new features and get feedback. Our stakeholders are highly available and understand the Agile process.

• Write a little more code.

What we offer you

You'll earn a competitive salary (depending on experience $80~100K/pa + super) and be part of our employee profit share scheme.

There are regular learning opportunities via formal training, conference attendance and sharing ideas in our regular Lunch 'n' Learn sessions. We support employees who wish to pursue degrees and certifications.

The mental and physical well-being of our employees is a high priority; as is supporting our staff to developer their careers and passions. We have a high employee retention rate and take flexibility and autonomy in the workplace seriously. With us, you’ll find a supportive and responsive management team, as well as access to an external employee assistance program providing professional advice and counselling.

Interested?

We invite you to submit your application by sending through your cover letter detailing what you will bring to the business and resume to Taylor Griffin - it@greenenergytrading.com.au. Sample projects and code are welcome.

Only successful candidates will be contacted.

Client Service Officer – Lighting Specialist

Permanent, Full Time position

Location: Hawthorn, Melbourne

Annual Salary Range: $52,000 - $60,000 (based on experience) plus Superannuation

Accepting Applications Now

Are You

• Inspired by green energy and reducing our carbon footprint?

• A professional with a keen interest in learning more about energy efficiency?

• Aspirational with a strong customer focus?

How would you like to step out of what you're doing and join an organisation that has soul and a compelling purpose? We are BIG on development, job satisfaction and rewarding people who are looking to back themselves on their relationship building and influence skills.

The Opportunity

We want to employ a person who is all about customer experience and has a strong achievement drive. It's a Customer Services role that is responsible for ensuring our clients are achieving their goals in the Victorian Energy Upgrades commercial lighting industry.

 If you love building exceptional relationships with people, have a strong customer focus, and truly believe in the benefits of energy efficiency, then we would love to speak with you.

The Role Includes

Managing and completing general administrative duties such as creating and designing floor plans, completing forms, generating PDF reports, etc.

• Checking claim evidence such as photos, excel spreadsheets, and company details

• Update and maintain key registers and schedules

• Attending lighting upgrade sites to collect upgrade evidence, take photos, do lux measurements

• Perform general checks and calculations to support the Compliance team

• Grow relationships through empathy and a genuine desire to understand customers and their business

• Call and email customers to explore their energy conservation requirements

• Have consultative conversations with existing and potential new customers through genuine curiosity

• Help customers have insights into how they can maximise their energy savings

• Be comfortable talking with decision-makers to identify customer potential

• Communicating with government regulator auditors regarding lighting upgrades

What we are looking for

• A goal-driven personality with a desire to make a difference with customers

• Exceptional attention to detail and advanced Microsoft office skills

• Adaptability with new systems and technology

• The ability to explore needs through listening and having consultative conversations

• The ability to plan, manage and prioritise your time

• The self-awareness to recognise the impact you have on others

• Be comfortable with talking on the phone and meeting face to face

What we offer you

• Competitive salary

• Employee profit share scheme

• Modern office in Hawthorn

• Social office environment

• Professional Development & Learning

if this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you! We invite you to submit your application by sending through your cover letter detailing what you will bring to the business and resume to to Alison Middleton - AlisonM@greenenergytrading.com.au.

Only successful candidates will be contacted.