NSW Customer Service Officer & Site Inspector - CURRENTLY HIRING

Permanent, Full Time position

Location: Brookvale, New South Wales, Australia (Hybrid)

Accepting Applications Now

Are You

• Inspired by green energy and reducing our carbon footprint?

• A professional with a keen interest in learning more about energy efficiency?

• Aspirational with a strong customer focus?

How would you like to step out of what you're doing and join an organisation that has soul and a compelling purpose? We are BIG on development, job satisfaction and rewarding people who are looking to back themselves on their relationship building and influence skills.

The Opportunity

We want to employ a person who is all about customer experience and has a strong achievement drive. It's a Customer Services role that is responsible for ensuring our customers are able to access all their potential sales across all NSW lighting schemes.

If you love building exceptional relationships with people, have a strong customer focus, and truly believe in the benefits of energy efficiency, then we would love to speak with you.

The Role Includes

• Managing and completing general administrative duties such as creating and designing floor plans, completing forms, generating PDF reports, etc.

• Checking claim evidence such as photos, excel spreadsheets, and company details

• Update and maintain key registers and schedules

• Perform general checks and calculations to support the Compliance team

• Conducting site visits in order to perform physical light counts and evidence collection

• Drafting, checking and auditing professional lighting plans

• Grow relationships through empathy and a genuine desire to understand customers and their business

• Call and email customers to explore their energy conservation requirements

• Have consultative conversations with existing and potential new customers through genuine curiosity

• Help customers have insights into how they can maximise their energy savings

• Be comfortable talking with decision-makers to identify customer potential

What we are looking for

We know this is a very exciting opportunity, but there are a few things we need from you:

• A goal-driven personality with a desire to make a difference with customers

• Exceptional attention to detail and advanced Microsoft office skills

• The ability to explore needs through listening and having consultative conversations

• The ability to plan, manage and prioritise your time

• Adaptability with new systems and technology

• The self-awareness to recognise the impact you have on others

• Be comfortable with talking on the phone and meeting face to face

What we offer you

• A collaborative work environment with an open and honest culture and a team who are passionate about the energy efficiency sector.

• A leadership team committed to helping you succeed with decades of experience servicing customers in the energy efficiency and renewable markets.

• The opportunity to grow with the largest certificate creator in Australia with offices across all three Eastern states.

• Competitive salary

• Employee profit share scheme

• Professional Development & Learning

• A fantastic open office space located in Brookvale with additional features including a pool table, parking and terrific social catch-ups and networking.

If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you! We invite you to submit your application by sending your cover letter detailing what you will bring to the business and resume to carol@ncba.net.au.

Only successful candidates will be contacted.