Permanent, Full Time position for experienced Customer Service Officer (CSO) in our Commercial Lighting team

Location: Hawthorn, Melbourne

Annual Salary Range: $50,000 - $60,000 (based on experience) plus Superannuation.

Accepting Applications Now

Who we are

We help people access incentives for solar power and energy efficiency upgrades, delivering smarter energy outcomes. It is our mission to support sustainable changes in Australia's energy market that have positive impacts on our environment.

Growth in our Commercial Lighting team has been solid and we need a Customer Service Officer (CSO) to join our team. You will be responsible for Commercial Lighting client management, supporting new and existing clients through providing project compliance management, technical support and general certificate related guidance through the life of each project.

The role is based at Green Energy Trading head office in Melbourne and may include a small amount of travel (mainly in Victoria) to conduct client meetings, site inspections, attend conferences, and staff meetings.

We are a lean, rapidly growing business with boundless opportunity for personal and professional growth.

If you have a passion for the environment, want to see real action on climate change and be a driving force in the evolution of our energy market, you will be right at home here.

Who you are

You have exceptional customer service skills and a keen eye for detail. You are a natural problem solver, with the ability to manage client and regulator concerns consistently.

You know how to communicate techinical detail to people who have a range of technical abilities. When stakeholders talk with you, they leave feeling confident they were understood.

You have a keen interest learning and being a part of the transition to a low-carbon economy and the role energy efficiency can play.

What we offer

You will earn a competitive salary and be part of our employee profit share scheme.

In accordance with up to date guidance from the government, all staff are currently working a mix of office and home-based hours. We will be returning to the office described below when it is safe to do so. Until then, we are supporting staff to ensure their home working environments are safe and productive.

Coffee lovers rejoice! We have a café quality espresso machine, and our kitchen is stocked with a variety of tea, milk and fruit for your enjoyment. Plus our modern office in leafy Hawthorn is only minutes from both trains and trams, and the locked bike cage has some empty racks.

When we return to the office, we provide social drinks and nibbles every Friday night, celebrate birthdays and special occasions as a team, and share insights and ideas in our regular Lunch 'n' Learn sessions - all Covid Safe, of course.

Interested?

To be considered, please attach a CV with all relevant experience and a cover letter detailing what you will bring to the team and how you can make our business better to Alison Middleton - AlisonM@greenenergytrading.com.au. Queries regarding the role should also be submitted to this e-mail address.

Only successful candidates will be contacted.