Now Hiring - Customer Service Officer
Imagine thriving in a team environment that positively impacts the community and drives clean energy change!
Hawthorn, Melbourne VIC
Administrative Assistants (Administration & Office Support)
Full time
$60,000
Are you passionate about a cleaner and greener future?
At Green Energy Trading we are committed to our team members’ development, job satisfaction and rewarding our people. Join our team to grow alongside a successful business and flourishing industry.
Have you ever thought about transferring your skills and experience to a new environment? This opportunity has your name on it.
Full time, onsite (Hawthorn, VIC) for duration of probationary period
Renewable energy and energy efficiency industry
Flexible work options and increasing paid non workdays (wellness days)
Development and growth opportunities within the role
Who are we?
Join our team and help clients minimise the financial burden of installing renewable energy systems, enabling homeowners and businesses to lower their energy bills and reduce their carbon footprint.
We're a rapidly growing business with boundless opportunity for personal and professional growth.
If you’re looking for an employer invested in your career, then look no more!
The Opportunity
As a part of the Client Services Team, the Customer Service Officer (CSO) is responsible for managing and developing relationships with new and existing clients, providing service excellence through the environmental certificate creation process. This person will play an integral role contributing to the overall sustainability of Green Energy Trading (GET), working closely with other members of the CSO team and wider business to deliver gold standard outcomes for customers.
The CSO will provide clients with activity guidance, training, investigation and problem solving centered on compliance with regulatory requirements.
CSO responsibilities:
Take personal ownership for the processing, submission and investigation of certificate creations across a number of different renewable energy schemes.
Advising and consulting with clients and regulators to resolve issues with failed certificate creations, help with enquiries and in particular assist with client use of our online platforms and requests for information on assignment forms.
Reviewing compliance documentation and coordinating with clients to ensure all required documents are collected.
Answer incoming calls to the office and help clients with their enquiries, build strong relationships with key customers, grow relationships through a genuine desire to understand customers and their business.
Updating and maintaining department processing manuals and contribute to process improvements.
We offer:
A flexible work environment supporting working-from-home opportunities as well as increasing paid non-workdays off (Wellness Days) as service milestones are met.
Participation in our annual profit share employee incentive program.
Paid public transportation incentive program.
A fantastic open office space located in Hawthorn with additional features including cafe quality coffee, a pool table, parking and terrific social catch-ups and networking.
A collaborative work environment with an open and honest culture and a team who are passionate about the energy efficiency sector.
A leadership team committed to helping you succeed with decades of experience servicing customers in the environmental and renewable energy markets.
The opportunity to grow with the largest certificate creator in Australia with offices in both Victoria and New South Wales.
Commitment to your personal and professional learning and development with opportunities for growth.
What we are looking for
We know this is a very exciting opportunity, but there are a few things we need from you:
A goal-driven personality with a desire to step up, take on additional responsibility and make a difference to the team’s overall performance.
Strong use of initiative and analytical skills when resolving problems with customers and team members.
General competency with picking up technical systems & platforms, alongside an understanding of the Microsoft Suite of applications.
Exceptional attention to detail and accuracy in terms of compliance, governance and risk management.
The ability to explore needs through listening and having consultative conversations.
The ability to plan, manage and prioritise your time.
The self-awareness to recognise the impact you have on others.
Be comfortable with talking on the phone and meeting face to face.
If this sounds like you and you'd like to have a confidential chat, then we'd love to hear from you!
To be considered, please apply here with all relevant experience and a cover letter detailing what you will bring to the team and how you can make our business better.
Queries regarding the role should also be submitted by email to india.rogers@greenenergygroup.com.au