The Victorian Energy Upgrades (VEU) program is making significant changes to water heating activities in May and June 2023.

These changes are all part of Victoria's Gas Substitution Roadmap. To find out more about the roadmap, click here.

To help you navigate the changes, we’ve created a comprehensive list of Frequently Asked Questions about how to work with the new acitivities.

Frequently Asked Questions about the changes in Water Heating Activities

Code of Conduct and customer satisfaction requirements:

Decommissioning

Meeting the AS/NZS 3500.4 Standard

You can rely on Geo to quote cashback

Make creating a new assignment form in Geo part of your quoting process. Geo will show you which cashback your job can claim based on the installation date.

For jobs scheduled after 30 June 2023 - Remember 

No Cashback for:

❌Installations of new Gas storage, Gas instantaneous or Gas boosted solar that replace gas or electric water heaters.

Cashback for

✅ New Electric boosted Solar or Heat pump water heaters replacing Electric water heaters

✅ New Electric boosted Solar or Heat Pump water heater replacing Gas water heaters (from 31 May)

We are here to help you adapt your business to these cashback changes.

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